We want you to be happy with your purchase from KiwiCart.
Returns
Eligible products may be returned within 7 days of delivery, provided they are unused, unopened, and in their original packaging.
Non-returnable items
Opened or used products, damaged items caused by misuse, and certain hygiene-sensitive products may not be eligible for return.
Damaged or incorrect orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@kiwicart.ae with your order number and photos of the item.
Refunds
Once an approved return is received and inspected, the refund will be processed using the original payment method. Processing times may vary depending on the payment provider.
Contact us
For return or refund requests, email info@kiwicart.ae.